Need to return something?
- Log in to your customer account page.
- Click Submit A Return.
- Enter the order number and email address used on the order.
- Review order and select which item will need to be returned.
- Select reason for return and return resolution.
- Add comments and take pictures if there are any defects on the items.
- After return is approved please ship item back to below address:
146 North Robertson Boulevard
West Hollywood, CA 90048
- After item is returned back to store the refund or exchange will occur.
What’s your return policy?
If you are not satisfied with a product or item that you purchase on peri-a.com, you must request your exchange or return within 10 days from delivery of the Product to you; however, you may only exchange a Product for the same product or item and not something different.
Any Product returned without such prior authorization will not be eligible for exchange or refund. Any Product for which you timely obtain our prior authorization must be sent to us within 5 days after we give such authorization. Any Product not sent to us within 5 days after we give such authorization will not be eligible for exchange or refund. The return shipping cost will be your responsibility, unless the reason for the return is due to our fault or error.
When will I get my refund or exchange?
Exchange of a Product for a different size, color, etc. will be subject to availability. Our refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping charges will be non-refundable in the event of any return or exchange. Peri.A will cover the cost of the exchange shipping back to you.
Guidelines for a return or exchange?
In no event will any exchange or refund be authorized or permitted unless and until we receive the Product in the condition required under our Return Policy. The Product must be returned to us in new, unworn and resalable condition, not used or damaged, and with all original tags attached (including but not limited to all designer and Peri.A tags) and authenticity cards and dust bags included.
Can I bring my return back into the store in person?
Sorry, we cannot accept walk-ins. Please return items online through this easy process.
What if my item arrived damaged?
If your product arrived damaged due to shipping or manufacturing, please call or email our team for assistance.